Frequenty Asked Questions

Are you local?

Yes! We are a small local business located in Sudbury, Ontario.

Is Fresh & Easy a franchise?

No! Fresh & Easy was founded, owned and operates as a local business in Sudbury, Ontario.

Do you deliver?

Yes! The framework of Fresh & Easy is freshly prepared meals delivered directly to your door. We deliver to most areas of Sudbury, Ontario (if you are in an outskirt area please inquire prior to ordering). Orders over $50 receive free delivery. Orders under $50 have a $5 delivery fee.

Do you have a store front or offer pick up?

We currently do not have a store front however our meals are sold in local stores for purchase. We have a south end based kitchen however have varying hours. If you are looking to schedule a pick up of your order please contact for arrangements prior to placing your order.

Are you Health Unit Approved?

Yes! We are approved and inspected by Public Health Sudbury & Districts.

Do your meals come frozen?

No! Our meals come fresh and fully prepared. You simply have to heat & eat. Each delivery comes with heating instructions. Although the meals do not come frozen, we use a high quality container which allows the meals to be frozen and retain optimal quality.

How long do your meals last in the fridge?

3-4 days for optimal freshness.

Do you have an order minimum or maximum? Do you have to subscribe?

No! There are no minimum or maximum orders or subscriptions required. You have the freedom to order what you want when you want.

What is your delivery schedule?

We deliver Monday 11-3pm, Wednesday & Sunday 5-9pm. There may be from time to time exceptions to delivery times. If you require an alternate time please contact prior to placing order.

In the event that delivery is required to be rescheduled at the customers request we require 24 hour notiice. In the event that the deivery is required to be rescheduled at our request we will make contact as soon as possible and move the delivery to the next available delivery date with compensation to the customer. We work together!

When do we have to place an order for delivery?

For Monday delivery orders are due by Thursday

For Wednesday delivery orders are due by Sunday

For Sunday delivery orders are due by Thursday

What methods of payment do you accept?

We accept offline etransfers as well as credit card paymenths through the third party "Square"

Refund policy?

All orders are made fresh to order and therefore we unfortunately do not offer refunds. However, that is a very broad statement and we pride ourselves on our customer service. We always welcome customers to contact us and work out a solution together.